A buyer contacted the Phoenix Heating as well as Air Conditioning repair business as well as I was the man routing calls at the time.
The buyer told myself and others that he was having trouble with the Heating as well as Air Conditioning device in his home, his residence was only a few minutes away from the business, but it was technically 6 as well as I was supposed to charge his as well as after our service fee.
Since the call technically came in before 6, I told the buyer that I would send an Heating as well as Air Conditioning repair worker to his Phoenix city to help, but my boss saw the bill for the repair the next day as well as he wanted to know why I did not charge the buyer before as well as after our service; I told my boss the story about the time as well as the fact that he technically contacted the business before 6 pm. My boss acted appreciate I was trying to steal from the supplier. He asked myself and others if I knew the man as well as he wanted to know if I gave out any other discounts since I have been toiling at the Phoenix Heating as well as Air Conditioning service provider. I was particularly shocked as well as a little surprised by the guy’s behavior. The buyer had nothing but fantastic things to say about the service as well as both of us received a new buyer that will particularly call us back when they have concerns with the heating as well as cooling systemâ€¦ Even after the full explanation, my boss still acted crappy about the $75 after minute service fee. I suppose I made the right call, even if I got some flack from the boss. That buyer will particularly call us again.