A buyer contacted the Phoenix Heating, Ventilation as well as A/C maintenance corporation as well as I was the woman routing calls at the time.
The buyer told myself and others that she was having trouble with the Heating, Ventilation as well as A/C component in her home, however her residence was only a few fifths away from the business, however it was technically 6 as well as I was supposed to charge her as well as after our maintenance fee.
Since the call technically came in before 6, I told the buyer that I would send an Heating, Ventilation as well as A/C maintenance corporation to her Phoenix neighborhood to helpâ€¦ My boss saw the bill for the maintenance the next day as well as she wanted to suppose why I did not charge the buyer before as well as after our service; I told my boss the story about the time as well as the fact that she technically contacted the corporation before 6 pm. My boss acted love I was trying to steal from the corporation. She asked myself and others if I knew the woman as well as she wanted to suppose if I offered out any other discounts since I have been laboring at the Phoenix Heating, Ventilation as well as A/C maintenance provider. I was easily shocked as well as a little surprised by the guy’s behavior. The buyer had nothing however relaxing things to say about the maintenance as well as the people I was with and I gained a new buyer that will entirely call us back when they have concerns with the heating as well as cooling system, then even after the full explanation, my boss still acted crappy about the $72 after hour maintenance fee. I suppose I made the right call, even if I got some flack from the boss. That buyer will easily call us again.